Refund and Returns Policy
At Marion P. Home Collection, we prioritize your satisfaction and strive to deliver exceptional products and services. We understand that occasionally, you may need to return or exchange an item. Below is our Return and Refund Policy to guide you through this process:
Returns and Exchanges:
- You may return or exchange any unused and unaltered item purchased from Marion P. Home Collection within 7 days of the delivery date.
- To initiate a return or exchange, please contact our Customer Service team at [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
- Items must be returned in their original packaging, with all tags attached, and in the same condition as received.
- We reserve the right to refuse returns that do not meet these criteria or appear to be used, damaged, or altered.
Refunds:
- Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.
- Refunds will be processed within 5-7 business days of receiving the returned item.
- Refunds will be issued to the original form of payment used for the purchase.
- Please note that shipping and handling fees are non-refundable, except in cases where the return is due to a manufacturer defect or an error on our part.
Non-Returnable Items:
- Certain items are not eligible for return or exchange, including:
- Customized or personalized items.
- Final sale items marked as non-returnable.
- Items purchased from third-party sellers or retailers.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately.
- We may require photographic evidence of the damage or defect to expedite the resolution process.
- We will arrange for a replacement item to be sent to you or provide a full refund, including any applicable shipping fees.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a manufacturer defect or an error on our part.
- We recommend using a trackable shipping method and insuring the package, as we cannot be held responsible for lost or damaged returns.
Cancellations:
- Orders may be canceled within 24 hours of purchase, provided they have not yet been shipped. Please contact us immediately if you wish to cancel your order.
Policy Updates:
- Marion P. Home Collection reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By purchasing from Marion P. Home Collection, you agree to adhere to the terms outlined in this Return and Refund Policy. If you have any questions or concerns, please don’t hesitate to contact us. Your satisfaction is our top priority.
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